Support

Questions, bugs or ideas? Email samo@vrablik.eu. We usually reply within two working days.

Common questions

The image moves while I draw

Tap Lock on the trace screen. It stops all gestures on the image until you tap it again. Keep the phone on a stand so the camera doesn't move either.

The camera view is black

PencilLight needs camera access. Open Settings › PencilLight and turn on Camera.

The outline is too busy or too faint

Tap Sketch, then move the detail slider. Left keeps only strong lines, right adds fine detail. Use Choose parts to paint over the area you want outlined, or Step by step to trace in layers.

How do I restore my purchase on a new device?

Open Settings in the app and tap Restore purchases, signed in with the same Apple ID you bought with.

How do I cancel my subscription?

Open the Settings app on your iPhone, tap your name › Subscriptions › PencilLight, then Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid the next charge. In PencilLight you can also tap Settings › Manage subscription.

How do I get a refund?

Purchases are processed by Apple. Request a refund at reportaproblem.apple.com.

Are my photos uploaded anywhere?

No. Everything happens on your device. See the privacy policy.

Company

samko labs, s. r. o.
Trnková 451/12
040 14 Košice, Slovakia
IČO 53928881